Privacy Policy
Your privacy and data protection are our top priorities
Merez Property Care Limited is a property services company registered in the United Kingdom, providing property maintenance, tenant liaison, financial management, property inspections, and letting services. Our registered office is located in London, United Kingdom.
Data Controller: Merez Property Care Limited
Company Registration Number: 16494522
Email: info@merezpropertycare.co.uk
Phone: +44 74 9265 3926
We may collect and process the following categories of personal data:
a) Information You Provide Directly
- Full Name
- Contact details (address, phone number, email)
- Property details (address, type, features)
- Payment and bank details (for rent or service transactions)
- Identification documents (where required for letting purposes)
- Tenant or landlord preferences and correspondence
b) Information We Collect Automatically
- IP address
- Device type and browser
- Pages visited and time spent on site
- Cookies and tracking technologies
c) Information from Third Parties
- Credit reference agencies (for tenant vetting)
- Publicly available sources
- Referrals from estate agents or partner platforms
- Employment and landlord references (with consent)
We process your personal data for the following purposes, under lawful bases such as contractual necessity, legitimate interests, and legal obligations:
- To provide property management services (Contractual necessity)
- To screen tenants and verify suitability (Legitimate interest)
- To handle rent collection and payments (Contractual necessity)
- To communicate with landlords and tenants (Legitimate interest)
- To conduct property inspections (Contractual necessity)
- To market properties for letting (Legitimate interest)
- To maintain business records and comply with legal requirements (Legal obligation)
- To improve our services and user experience (Legitimate interest)
We may share your personal information with:
- Third-party contractors or tradespeople
- Letting agents and listing platforms
- Payment processors or financial institutions
- Credit reference agencies and background screening services
- Government bodies (e.g., deposit protection schemes, HMRC)
- Legal or regulatory authorities
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, including for legal or regulatory requirements, contract management, tax and financial reporting, and dispute resolution.
Typically, we retain client and tenant data for up to 7 years after the end of the business relationship, unless otherwise required by law.
Under UK GDPR, you have the following rights:
To exercise any of these rights, please contact us at info@merezpropertycare.co.uk. We will respond within one month.
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse, including:
- Encrypted storage of sensitive data
- Access control and authentication
- Secure email communication and backups
- Regular monitoring and training
All data is processed within the UK or countries deemed adequate by the UK government. For transfers outside the UK, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
We use cookies and similar technologies to:
- Analyse website traffic
- Remember user preferences
- Improve site functionality
You can manage preferences via your browser settings or cookie banner.
With your consent, we may use your contact details for marketing purposes. You can opt-out at any time via the unsubscribe link or by contacting us directly.
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.
Our services are not directed at children under 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy occasionally. The 'Effective Date' will reflect the latest version. Please check periodically for updates.
For questions, concerns, or complaints regarding your data, please contact:
Data Protection Officer
Merez Property Care Limited
You may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk/global/contact-us/